LEAN is not about cutting people! It is about having the right people doing the right work at the right time with the right skills to support your business. Do you consider your team as profit or cost centers? All of your technology and for that matter your business means little without capable people driving your vision. Team members should be put in a position to succeed and know what is expected of them. This includes short-term performance metrics aligned to your business objectives and financials. Then a performance-based incentive program can be developed that differentiates between base salary (fixed cost) and at-risk compensation (variable cost​) and spontaneous recognition (immediate reward). By putting this in place, you create a motivating, positive environment where your team knows what is expected of them and feel like part of the solution, not part of the problem.

Do you have a difficult employee that you are unsure how to handle? Our vast experience with labor relations has enabled us to facilitate many of these challenging conversations, either with business owner or for with the business owner, which have resulted in positive outcomes with the business owner​.